Shipping & Returns
UK Delivery Options
For UK customers, we offer two delivery services:
Our standard delivery is free when you spend £50. For UK orders under £50, we offer a flat shipping rate of £3. We ship our standard parcels via Royal Mail 24. Orders are typically delivered within three working days.
Our express delivery is free when you spend £100. For UK orders under £100, we offer a flat shipping rate of £6. We ship our express parcels via DPD. Orders typically ship within 24 hours and are guaranteed to be delivered the following business day. You'll receive a one hour delivery time slot via email and text message on the morning your delivery is due.
For international orders, standard shipping with tracking is free on orders over £100. For international orders under £100, we offer a flat shipping rate of £5 (no tracking) or £10 (with tracking). We ship our parcels via DHL Globalmail. Orders typically ship same day if placed by 2pm and are often delivered within 1-3 weeks of being shipped.
International Shipping Options
Our Express international service is free on orders over £150. For international orders under £150, we offer a flat express shipping rate of £24. We ship our parcels via DHL Express. Orders ship the same day if placed by 2pm and are guaranteed to be delivered in 1-3 business days, depending on your location.
Customs & Import Duties
Any customs fees or import duties are charged once your parcel reaches its destination country. These charges must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for more information.
Our Returns Policy
We truly hope you love your purchases, but should you wish to return or exchange your order for any reason, you can return your item/s to us providing this is done within 30 days of the delivery date, your returns are unworn and are in their original packaging. Pierced earrings cannot be returned for hygiene reasons. We reserve the right not to refund you if your returned items don't meet the above terms. Once your return is received, your refund or exchange will be processed within 3 business days. Please note that returns are not free at this time.
Returning Your Order
Fill out the returns form included within your order. If you need a printable copy, click here
. Parcel up your return/s along with your returns form, using the returns address label on your order form. Please note, this is not a prepaid label. Take your parcel to any Post Office counter. We recommend you use a recorded service and/or obtain proof of postage as we cannot be held responsible for any returned parcels that are lost in transit.