Our gift to you: the Etta Hoops

Spend £50 or more and receive a free pair of mini Etta Hoops with your order. Etta is our classic twisted never-take-'em-out rope style hoop earring.

Automatically adds to bag. No code needed.

 

Christmas Returns Policy

Items purchased between 1st November 2019 and the 24th December 2019 can be returned up until 31st January 2020.

 

UK Delivery Options

DELIVERY OPTION

CUT OFF TIME DELIVERY TIME  DELIVERY COST
Standard Delivery N/A 1-4 working days
£2.95 (or FREE when you spend £40)
Next Day Delivery 2pm GMT Next working day delivered between 9am-5pm £6.95 (or FREE when you spend £100)

 

 

International Delivery Options

DELIVERY OPTION

CUT OFF TIME DELIVERY COUNTRY DELIVERY TIME  DELIVERY COST
Standard Delivery - no tracking N/A N/A 1-3 weeks

£4.95 (or free when you spend £100)

Standard Delivery - with tracking N/A N/A 1-3 weeks

£9.95 (or free when you spend £150)

Express Delivery 12pm GMT (Current UK time?) Click Here
Next day delivery
2 working days
3 working days
-
£19.95

 

 

Delivery Options Explained

UK STANDARD DELIVERY

Your order will be delivered via Royal Mail. Deliveries will be made within 4 days of placing your order (excluding Weekends) e.g. If you order on Wednesday your goods will be delivered by the following Tuesday.


UK NEXT DAY DELIVERY

Your order will be delivered via DHL Express. If you order by 2pm Monday to Friday you will receive your goods the next working day between 9am-5pm. A signature will be required upon receipt. If you are not around to take delivery of your parcel, DHL may try to deliver to a neighbour or will try to deliver again the following day.


INTERNATIONAL STANDARD DELIVERY - NON TRACKABLE

This is a non-tracked service. Your order will be delivered via your local postal service. Deliveries will generally be made in 1-3 weeks. If your order is time-sensitive we recommend using our International Express service.


INTERNATIONAL STANDARD DELIVERY - TRACKABLE

This is a trackable service and you will receive tracking information via email. Your order will be delivered via your local postal service. Deliveries are generally be made in 1-3 weeks. If your order is time-sensitive we recommend using our International Express service.


INTERNATIONAL EXPRESS DELIVERY

Your order will be shipped via our DHL Express service, delivered worldwide in 1-3 days. This is a fully trackable service and will require a signature on delivery.

 

 

Customs & Import Duties

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

 

What is your returns policy?

We hope you fall head over heels in love with your purchases, but should you change your mind, you can return your item(s) to us, provided:

  • Items are returned within 28 days of the delivery date
  • Items must be unworn and in resaleable condition
  • Pierced jewellery cannot be returned for health and hygiene reasons
  • Items must have all tags, boxes and bags attached/included
  • You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return
  • We reserve the right not to refund you if you return items to us outside the terms of our returns policy
  • At this time, the cost of the returns must be paid by the customer

 


How do I return my order?

  • Fill out the returns form included in your order. Please make sure to include all details including your name, order number, the item(s) you are returning and your reason(s) for return.
  • Enclose your returns form with the item(s) and package up securely; please use original packaging where possible.
  • Use the returns address label included in your order. Please note, this is not a prepaid label.
  • Take your parcel to any Post Office counter service.
  • Obtain a certificate of postage from the Post Office.

 

When will I receive my refund?

Depending on the returns service used, returns can take up to 10 days to arrive back with us. Refunds will be issued to the card or payment method used to make the original purchase within 5 days of receiving your returns. If this time has passed, please contact our Customer Care team who can update you on the status of your return.