Delivery & Returns

Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you desperately need your jewels delivering on a saturday, to the moon or you just need some further help, please contact us. We'd love to hear from you! 

UK STANDARD DELIVERY

UK Standard Delivery is FREE on orders of £30 or over or £2.95 for orders under £30. Your order will be delivered via Royal Mail First Class delivery. Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.

A signature will be required upon receipt if your order is in excess of £30. If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

UK NEXT DAY DELIVERY

UK Next Day Delivery is £5.95 and your order will be delivered via Royal Mail Special Delivery 1pm service. If you order by 2pm, Monday to Thursday, you will receive your goods before 1pm the next day. If you order before 1pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.

Your order will be delivered before 1pm and a signature will be required upon receipt. If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. 

EU DELIVERY INFORMATION

Standard delivery is £2.95 and your order will be delivered via Airmail. This is a non trackable service. Trackable delivery is £7.95 and your order will be delivered via Airsure® or International Signed For™ depending on your location.

Deliveries will be made within 5 working days after you place your order [excluding Weekends] e.g. If you order on Monday your goods will be delivered by the following Monday. If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. 

WORLDWIDE DELIVERY INFORMATION

Standard delivery is £3.95 and your order will be delivered via Airmail. This is a non trackable service. Trackable delivery is £8.95 and your order will be delivered via Airsure® or International Signed For™ depending on your location.

Deliveries will be made within 7 working days after you place your order [excluding Weekends] e.g. If you order on Monday your goods will be delivered by the following Wednesday. If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

RETURNS

Our returns are totally easy peasy! In addition to the Distance Selling Regulations, you have 14 days to decide if you want to return your jewels.

In the interests of hygiene we do not offer exchanges or refunds on pierced earrings unless they are faulty. All returns must be unworn and in their original packaging otherwise we may not be able to process your refund.

It's really important to include your full name and order number in your return otherwise we cannot process your return. We recommend you obtain proof of posting when returning your goods. Please send your returned goods to:

Rock 'N Rose
14 High Street
Yarm
TS15 9AE
United Kingdom

Refunds will automatically be issued to the card used to make the original purchase within 5 days after we receive your return. Please note, returns can take up to 10 days to get back to us depending on the postal service you use.